Babylon is becoming eMed

At the end of August 2023, Babylon UK was acquired by eMed, a healthcare services organisation.

We may have a new name, and parent company, yet access to the great services and the high levels of care and customer satisfaction you’ve come to expect from us each and every day continues as strongly as ever.

As part of eMed, we are building even more ways to serve you, our patients, such as expanding our digital-first primary care service, giving you healthcare when you need it, and developing a chronic care management service starting with medical weight management.

Over the next few weeks, we will be rebranding from Babylon to eMed - you may have already noticed some changes to our logo, in our app and website, as well as our team introducing themselves as eMed. In the coming weeks, our clinics will also be given a new fresh look including exciting new features and facilities.

We deeply appreciate your loyalty to us. Rest assured, we will continue to uphold the highest standards of care and services for our patients and members.

FAQs

Is Babylon UK now part of eMed?

At the end of August 2023, Babylon UK was acquired by eMed, a healthcare services organisation. This means that we continue to operate and deliver healthcare services to patients, members, and clients.

Who is eMed?

Please visit eMed for further information.

Will patients and members still be able to access their services?

Yes, patients and members will be able to continue booking appointments and access our services. There will be no disruption to the care we provide to our patients and members.

Will the services I access be impacted?

There will be no disruptions to the services you receive through GP at Hand, pay as you go or your subscription. The same services you’ve come to enjoy will continue as usual.

Can I still access appointments through your app?

You may continue to access care and book appointments 24/7 via the app.

Will there be any role reductions to your clinical workforce in the UK?

No, there will be no impact to our clinicians and GPs. Our day-to-day operations will continue as usual.

How will my personal data be handled?

We will continue to maintain the same high standards when it comes to handling your data and your data will continue to remain in the UK for the purposes set out in our privacy policy online. Rest assured, even though we have a new parent company based in the US, we won't be transferring any of your data to them unless it is permitted by law or expressly authorised by you.

Will there be any changes to the app?

We will rebrand our app and continue to evolve our services, in order to continue to give you a better form of healthcare.