eMed has partnered with Livi to ensure you continue to receive convenient, high-quality care tailored to busy modern lives. With increasing pressures on healthcare and a surge in patient demand, this collaboration will provide appointments and alleviate the strain on the system and improve access to care.
Together, we’re driving innovation in healthcare delivery and empowering more patients to access the support they need and deserve, when and where they need it.
All private medical services including services under your eMed Ultra subscription provided through the eMed app are now provided by Livi.
Using the eMed app to book new appointments will no longer be possible and you will need to download and use the Livi app for any new appointments.
For past consultation information on the eMed app, we recommend you download your data before 31st March 2025. The eMed app will remain accessible for viewing this information until then. After this, eMed will securely store your data, including medical data, in line with its data privacy obligations. If you need to access your medical data after 31st March 2025, please raise a request through this form and we will share your records within one calendar month.
eMed will only share limited data with Livi for the purposes of ensuring that you are eligible for using the Livi service. eMed will not share any of your medical data with Livi and eMed will continue to hold that medical data securely and in line with its data privacy obligations.
After you have downloaded the Livi app, you will be invited to read and agree to the terms and conditions and privacy notice. From this point onwards, Livi will be your data controller and will hold any data that you share securely and in line with its compliance obligations.
Please see Livi’s service FAQs which contains more information about Livi and the services available including booking an appointment
For immediate healthcare needs, please dial NHS 111.
For NHS Digital Primary Care services you can register with GP at hand HERE.
For any emergency or life threatening conditions, please visit your local A&E.
At the renewal date for your Ultra subscription, payment will be taken automatically by eMed, from Stripe, based on the payment details we already have on file for you. You do not need to do anything.
The clinical services will continue to be provided by Livi via the Livi app.
For questions related to your subscription / payment, please contact eMed using the email address - ultra.support@emed.com
Last Modified: April 2025