Privacy

We want you to understand what data we collect and how we use it.

When you use Babylon, you give us access to your data. We want to be transparent about what we collect, and how we use it to make our range of digital healthcare services work better.

The main types of data we collect are:

Who you are

When you register with one of our services, either privately or through GP at hand, we’ll receive the basic information you provide us with about yourself; like your name, date of birth, physical address and email address. For our GP at hand NHS service, we will also receive your medical records from your previous NHS GP.

Your medical information

You can see your medical information in our “clinical records” section. No medical information is stored on your phone, instead we use secure servers to hold all information about your symptoms, treatments, appointments and sessions, medications and procedures.

How you interact with us

When you use our services - for example our AI services - we process and store medical information you provide (such as the symptoms you enter into our symptom checker). We record the audio element of your appointments with us for quality and training purposes..

Data and the Babylon services

With your consent, we use data to build a better Babylon for all users - to make our services faster, smarter and more useful to you - so we can deliver better healthcare. When we use data to improve our products, we always remove personal identifiers (such as your name, contact details and address) to ensure that your privacy is protected.

Data improves the performance of our artificial intelligence, which in turn will provide you and our users with a better service.

Data provides your doctor with more information to help them give you with the best care possible, and assists with treatment and our healthcare operations.

Data helps forecast the service demand and schedule available doctors, so we can make sure you can get an appointment within the shortest possible time frame.

Who we share your data with:
Service providers

We use a number of service providers who act as data processors on our behalf. They are bound by strict confidentiality and data security provisions, and can only use your data in the ways specified by us.

Medical services providers

Where necessary, we’ll share your information with other medical services providers - for example NHS bodies, your doctor, hospitals and emergency services.

Insurance companies

If your Babylon access is funded by an insurance provider, we need to let them know details about your appointment with us and the outcome. This will only be done with your explicit consent.